Downtown Animal Clinic

  • (403) 262-3237
  • Monday: 8am-5pm
    Tuesday: 8am-6pm
    Wednesday: 8am-6pm
    Thursday: 8am-8pm
    Friday: 8am-5pm
    Saturday: 8am-2pm
  • 1-820 10 St SW
    Calgary, AB T2P 2X1
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    • Animal Clinic History
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  • Services
    • Complete Surgical Facility
    • Health Exams and Vaccines
    • Preventative Medicine and Pharmacy
    • Radiology
    • Dentistry
    • Prescription Refills
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(Existing Clients Only)
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New Client/Patient Information

  • PAYMENT POLICY

    Payment is due at the time services are rendered. Hospitalized patients will not be released without payment. We will prepare a written estimate prior to treatment if requested. Please ask the technician or doctor. If you are unable to meet our payment terms, you are obliged to notify us prior to treatment.
  • WE DO NOT ACCEPT CHEQUES

  • Animal Clinic complies with the Personal Information Protection Act, which came into effect in Alberta on January 1, 2004. We are committed to respecting the privacy rights of all of our clients by ensuring their information is collected, used, and disclosed in an appropriate manner.

    Consent to Collect, Use, and Disclose Personal Information

    I authorize Animal Clinic to collect, use, and disclose my personal information for the following purposes:

    • to maintain current and accurate client files;
    • to communicate with you in order to provide ongoing veterinary medical services to your pet(s);
    • to re-unite you with your pet in the event that they become lost;
    • to disclose your personal information and pets' medical records to other veterinary practices for referral purposes or as requested by you;
    • to generate internal statistical data that does not identify you personally;
    • to meet legal and regulatory requirements;
    • to collect your account or process bills on your credit card should you give consent to do so;
    • to communicate with your emergency contact person should you be unavailable in an emergency;
    • for other such purposes as may be determined by us, acting reasonably, or as is otherwise authorized or required by law.

    I understand that I may decline or object to having my personal information collected, used, or disclosed for the above purposes. I also understand that I may revoke this consent at any time by submitting a written notice.

  • Should you have questions regarding our collection, use, or disclosure of your personal information, please contact our Privacy Officer.
  • Appointment Cancellation/No Show Policy

    Downtown Animal Clinic, Calgary
  • Our goal is to provide quality individualized medical care in a timely manner. "No Shows" and late cancellations inconvenience those patients who are in need of medical treatment. We would like to remind you of our office policy regarding missed appointments.

    Cancellation of an Appointment

    In order to be respectful of the needs of other patients, please call 9th Ave Animal Clinic promptly if you need to cancel or reschedule your appointment. We appreciate at least 8 hours notification for appointments and more than 24 hours for surgeries. Your timely cancellation will help another client and their pet receive care. As a courtesy, our staff will call you 1-2 days in advance to confirm your appointment.

    No Show Policy

    A "No Show" is someone who is not present at the time of their scheduled appointment/surgery and has not provided adequate notification. If you have historically "no-showed" for an appointment/surgery, you will be asked to leave a credit card number in order to book a new appointment. If you "no-show" you will be charged a non-refundable fee of $110. If you have any questions regarding this policy, please ask our staff and we will be glad to clarify your questions. We thank you in advance for your cooperation and understanding.

    Appointment Cancellation/No Show Policy

    I acknowledge that I have been presented with the Appointment Cancellation/No Show Policy and that I understand the policy.

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9th Avenue Animal Clinic

(403) 262-3237

1-820 10 St SW
Calgary, AB T2P 2X1

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